Millennials, who comprise the largest living generation in the U.S., care about causes. They are more likely than members of other generations to do business with companies associated with a cause and they like to work for companies that give back. They also account for more than one in three workers in this country and will make up nearly 50% of the workforce in a few years.
“Millennials are more receptive to cause marketing than previous generations and are more likely to buy items associated with a cause,” wrote Jeff Fromm, who speaks and consults on millennials. “They also expect companies to support the social issues and causes they care about and will reward them if they do.”
Non-millennials like to do business with companies that do good, too. So it makes sense to incorporate charity and volunteer work into a marketing strategy. But how do you do that without making it feel like marketing?
Choose the right cause.
If you want to make philanthropy part of your marketing strategy, it’s important to choose the right cause. If food is your business, align yourself with a program that feeds the poor. Look for a cause that needs your product or service. You want something that aligns with your corporate vision, but make sure that your efforts aren’t solely about self-promotion.
Get everyone involved.
The more the merrier when it comes to giving. When you’re working philanthropy into your marketing efforts, get as many people involved as possible. This year, RAGS, a Utah company that makes limited-stock rompers for kids, got employees and customers engaged in its giving project. It promoted a toy-donation event for a local nonprofit, Community Action Services, on social media and encouraged fans to use a hashtag to promote the event. It teamed up with a few other businesses and had high-demand gifts for people who came to the event with a toy to donate. Fifty people received a free backpack-style diaper bag and 100 people got a free RAG. There also were raffle prizes donated by the venue. With the toy-donation drive, the company helped a charity in the community and connected with existing and new customers.
Don’t over promote yourself.
It’s tempting to broadcast how great your company is and how much you’ve given to charity. But too much self-touting may have an adverse effect. Instead, encourage customers to promote your efforts with hashtags and shoutouts over social media. Talk to your employees about supporting your efforts via their social media accounts. Ask the nonprofits that benefit from your giving to highlight your charity work on their websites and social media pages. Spotlighting your charity work is OK, but make sure it doesn’t cross into bragging territory.
Give money and more.
Donating money is an easy way to support nonprofits, but being involved and making an effort in a cause is more effective. Sure, write a check. But encourage employees to give too — match their contributions if you can. Encourage volunteer service and do it yourself. Some companies provide paid hours for employees to volunteer at a chosen cause, like helping out at a food bank. Consider offering your services to provide job training or produce marketing materials for a nonprofit. Being actively involved in a cause is good for marketing and the community.
Stay in it for the long haul.
If you take a one-and-done approach to philanthropy, it won’t help your marketing strategy. Instead, support causes over the long term. Make it an annual event or an on-going effort — or both. Customers and others will see the connection between your business and giving — and you won’t need to mention it in all your marketing materials. If you want giving back to be part of your marketing strategy, you need to take a long-term approach.
Making philanthropy part of your marketing strategy is smart. But it only works if you do it right by choosing the right cause and making efforts beyond self-promotion.